We might be repeating ourselves by going on about attention to detail when it comes to customer and consultancy service, but we don’t apologise for that. It’s what makes us stand out from the crowd, (and there are quite a few of us, as you’ll have noticed if you’ve ever had to Google “stone contractors”).
We take our time with clients very seriously, we’re good at listening and we understand your needs. Consulting with customers means just that: it’s an inclusive process where your requirements meet with our expertise and we work together to achieve our shared aims and objectives.
We’ve put together a list of what we offer in terms of consultancy service, so you can see what’s included in our prices:
- Free design consultation and plan
- Free sample service
- 5 days turnaround time
- Full project management
- Free sink and hob cut-outs included with every installation
- Free tap hole and standard edge profiles
- Installation options
- Installation and customer satisfaction reports, including images on every project
- 10 to 30 years Manufacturer’s Warranty available on branded products
- Use and care training sessions included with all installations
We know that our competitors don’t offer such a comprehensive customer care package and certainly not one where everything is included. With MKW Surfaces, you get one price at the beginning of a project and that is what you pay at the end. There are no hidden extras and no nasty surprises.